Responsible Gaming

Bonza Spins Casino is committed to promoting a safer and more informed approach to gambling. Gambling should be an entertaining leisure activity, not a way to make money, solve financial problems or cope with stress. This page explains practical steps you can take to stay in control, the warning signs that gambling may be becoming harmful, and where to seek independent help in Australia.

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Gambling should stay within your limits

Responsible gaming means making decisions about gambling before you start and keeping those decisions in place while you play. Set limits that fit comfortably within your income and personal circumstances. Only gamble with money you can afford to lose, and treat every wager as an entertainment expense rather than an investment. There is no guaranteed method for winning, and past results do not predict future outcomes.

On this page

Gambling should stay within your limits Safer gaming tools and account controls Recognising when gambling may be harmful Support, self-exclusion and our approach

Before opening a game or placing a bet, consider how much time and money you are prepared to spend. A planned limit can help you avoid making decisions based on excitement, frustration or the desire to recover losses. Once your limit is reached, stop for the day or take a longer break. Do not increase your budget because you are losing, and do not continue playing in an attempt to win back money that has already been lost.

Create a gambling budget that is separate from essential household spending.
Decide how long you will play before you begin and take regular breaks.
Avoid gambling with borrowed money, credit intended for bills, rent or living costs.
Keep records of deposits, withdrawals and time spent gambling so your habits remain visible.
Never gamble when you are angry, distressed, tired or under the influence of alcohol or drugs.
Do not regard gambling as a source of income or a solution to debt.
Remember that a win does not mean you should raise your usual spending limit.

Keep gambling separate from everyday priorities

Essential expenses should always come first. Make sure bills, rent, mortgage payments, food, education, medical costs and other commitments are covered before considering any recreational spending. It can also be helpful to avoid keeping payment details readily available for gambling and to review account statements regularly. If you share finances with a partner or family member, an open conversation about household budgets may help prevent gambling from affecting other people.

Safer gaming tools and account controls

Depending on the services and controls available through your account, you may be able to use tools designed to support safer gambling. These can include deposit limits, loss or wagering limits, session reminders, time limits, cooling-off periods and temporary account breaks. A self-exclusion request may also be available for people who want to stop access for a longer period. The purpose of these tools is to help you act on a decision made in advance.

Choose limits carefully and allow enough time for them to take effect where a processing period applies. A limit should be realistic and based on what you can afford, not on what you hope to win. Reducing a limit or taking a break can be an important early step if your gambling is becoming difficult to manage. Increasing a limit should never be treated as a way to recover losses or continue playing beyond your budget.

Review your recent deposits, withdrawals, play time and gambling frequency.
Set a spending and time limit before your next session.
Use a break, cooling-off period or self-exclusion option if you feel unable to stop.
Remove gambling applications, saved payment details or website access if these make it harder to follow your plan.
Do not create another account or use another person’s account to avoid a restriction.
Ask a trusted person to support you with your plan if you are finding it difficult to maintain.

Account controls are not a replacement for professional advice. If you believe gambling is causing harm, consider stopping altogether and contacting an independent support service. We may need to apply account, identity or payment checks in accordance with applicable requirements, and we may restrict or suspend access where there are concerns about safer gambling, account security or compliance.

Recognising when gambling may be harmful

Gambling-related harm can develop gradually. Some people notice financial problems first, while others notice changes in their mood, relationships, sleep or work. Warning signs can appear even when gambling sessions seem enjoyable or when there have been occasional wins. You do not need to wait for a serious crisis before asking for help.

Spending more money or time gambling than you originally intended.
Thinking about gambling frequently or feeling restless when you cannot play.
Increasing stakes to achieve the same excitement or to chase losses.
Hiding gambling activity, deposits, losses or account statements from others.
Borrowing money, selling belongings or using credit to continue gambling.
Missing work, study, appointments or family responsibilities because of gambling.
Feeling anxious, depressed, irritable, guilty or ashamed after gambling.
Arguing with family, friends or colleagues about gambling.
Trying to stop or cut back but returning to gambling repeatedly.
Believing that a particular game, result or strategy must produce a win.
Using gambling to escape stress, loneliness, grief or other difficult feelings.
Experiencing financial pressure or debt that is connected to gambling.

What to do if you recognise these signs

Stop and take a clear break rather than trying to solve the problem through more gambling. Review your recent activity, remove access to available gambling funds and tell someone you trust what is happening. An independent gambling counsellor, health professional or financial counsellor can help you make a practical plan. Support is available for people who gamble and for family members or friends affected by someone else’s gambling.

If gambling has contributed to thoughts of self-harm, hopelessness or immediate danger, seek urgent assistance through local emergency services or a crisis support service in your area. Your safety is more important than any account, payment or gambling outcome.

Support, self-exclusion and our approach

Independent support is available across Australia through gambling help services, state and territory support programs, qualified counsellors, mental health professionals and financial counselling organisations. These services can provide confidential guidance about reducing or stopping gambling, managing urges, dealing with debt and supporting affected family members. Search for a recognised Australian gambling support service in your state or territory, or speak with your doctor or another health professional.

If you want to stop using Bonza Spins Casino, you can contact the available customer support channel through the website and ask about account closure, a temporary break or self-exclusion. You may be asked to confirm your identity so that the request can be processed securely. Do not continue gambling while waiting for a request to take effect. If you have other gambling accounts, consider applying similar restrictions with those providers as well.

A self-exclusion request is intended to prevent or limit access for the selected period. During that period, do not attempt to open another account, use another person’s account or provide false information to bypass a restriction. If you believe a restriction has not been applied correctly, contact the available support channel and explain the issue. Any remaining balance or account matter will be handled in line with applicable requirements and the relevant account terms.

Our safer gambling expectations

We expect account holders to provide accurate information, maintain control of their accounts and use gambling services only for lawful recreational purposes. We do not encourage chasing losses, borrowing to gamble or gambling as a financial strategy. We may provide information about safer gaming tools, ask questions about unusual activity or take steps to protect an account where there are concerns. These measures are designed to support a safer environment and do not guarantee that gambling-related harm will be prevented.

Gambling is for adults only. If you are under the legal age applicable to you, do not open or use an account. Parents and carers may wish to use device controls, payment protections and open conversations to help prevent underage access. Keep account credentials private and never allow another person to gamble through your account.

Take a moment to check in with yourself before your next session. Ask whether gambling fits your budget, whether you can stop when planned and whether it is affecting your relationships, responsibilities or wellbeing. If the answer to any of these questions concerns you, pause gambling and seek independent support.