Privacy Policy

This Privacy Policy explains how Bonza Spins Casino generally handles personal information when players visit the website, create or use an account, contact support, make transactions or use available services. It also explains the choices available to players regarding their information and marketing preferences.

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1. Information we may collect

To operate an online casino service, Bonza Spins Casino may collect information provided by a player, information created through account activity and technical information received when the website or related services are used. The information collected depends on the services used, the player's interactions and the checks that must be completed before certain activities are permitted.

On this page

1. Information we may collect 2. How information is used 3. Disclosure, security and retention 4. Cookies and player data rights

The types of information that may be handled include the following:

Account details, such as a player's name, date of birth, residential details, username, password, contact details and account preferences.
Identity and verification information, including copies or details from identity documents, information used to confirm age and identity, and information needed for account security checks.
Payment and transaction records, such as deposits, withdrawals, gaming activity, payment method details, transaction references and records of account balances or related activity. Full payment credentials may be handled by payment providers rather than stored directly by the website.
Device and connection information, including an internet protocol address, browser type, operating system, device characteristics, language settings, approximate location information and technical logs.
Website and usage information, including pages visited, links selected, dates and times of access, general activity patterns, error reports and preferences.
Communications and support records, including messages, requests, feedback, documents and other information supplied when a player contacts support.
Marketing and consent preferences, including whether a player has agreed to receive promotional communications and how those communications are used.

Players should provide information that is accurate and kept up to date. If information is incomplete or cannot be verified, some account functions may not be available. Players should also avoid sending unnecessary personal information in messages or documents.

2. How information is used

Personal information is generally used for legitimate operational, security and compliance purposes. The main reasons for handling information include setting up and managing an account, providing casino services, processing transactions and responding to player requests.

To create, maintain and secure player accounts.
To confirm a player's identity, age and eligibility where checks are required.
To process deposits, withdrawals, payments and other account transactions.
To carry out anti-fraud, anti-money-laundering, security and risk checks.
To detect, prevent and investigate suspicious, unlawful or unauthorised activity.
To provide customer support, respond to enquiries and resolve complaints.
To improve website performance, usability, services and technical reliability.
To remember preferences and provide relevant website functionality.
To send service messages, account notices, security alerts and other necessary communications.
To send marketing communications where a player has provided consent or where communications are otherwise permitted.
To meet legal, regulatory, tax, accounting, court or law-enforcement requirements that apply to the service.
To protect the rights, property, safety and systems of Bonza Spins Casino, its players and relevant service providers.

Where marketing consent is required, players can change their preference at any time. Withdrawing consent for marketing does not normally affect essential service communications, such as messages about account security, transactions, verification or changes to important terms.

Information may also be used in an aggregated or de-identified form for reporting, analysis, fraud prevention and service improvement. Information used in this way is intended not to identify an individual player directly.

3. Disclosure, security and retention

Personal information may be shared with parties that help operate, secure or support the service. This can include payment providers, identity and verification providers, technology and hosting providers, customer support providers, fraud prevention services, professional advisers and other suppliers performing services on behalf of the website.

Information may also be disclosed where necessary to comply with a lawful request, court process or other legal obligation, or to protect against fraud, security threats or other prohibited activity. Information may be provided to relevant authorities or organisations when disclosure is required or reasonably necessary for these purposes.

Service providers may process information in countries other than Australia. Where information is handled by a third party, appropriate arrangements are intended to support confidentiality, security and the proper use of that information. The specific location of processing may depend on the services and systems involved.

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring and secure transmission methods. No website, device or internet transmission can be guaranteed to be completely secure, so players should protect their passwords and contact support promptly if they suspect unauthorised account activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction and communications records must be kept for a period required by law even after an account is closed. Information may also be retained where needed to resolve disputes, investigate fraud, enforce agreements, maintain security or respond to legal requests.

When information is no longer required, reasonable steps may be taken to delete it, securely destroy it or make it no longer identifiable. Deletion may not be immediate where records are subject to a legal, security or dispute-related requirement.

4. Cookies and player data rights

Cookies and similar technologies

The website may use cookies and similar technologies to keep the service working, remember settings, support account functions, understand website usage, improve performance and help protect against fraud or misuse. Some cookies may be placed by service providers that support website analytics, security, payments or other functionality.

Players can manage, restrict or delete cookies through their browser settings. Blocking some cookies may affect website features, account functions or the way certain pages operate. Browser settings may also allow players to receive a notification before cookies are stored.

Requests and privacy choices

Subject to applicable requirements and reasonable identity checks, players may ask to exercise rights in relation to their personal information. These rights can include requesting access to information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where there is no continuing reason to keep it, and withdrawing consent to marketing communications.

Access: ask for a copy or explanation of personal information held about you.
Correction: ask for inaccurate, outdated or incomplete information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer required and no legal or other valid reason requires it to be retained.
Marketing consent: withdraw consent to promotional communications or ask for marketing preferences to be changed.

To make a privacy or data request, players can contact support@bonzaspinscasino.online. The request should explain what is being requested and include enough information to help identify the relevant account. Additional information may be requested to confirm identity and protect account security. If a player asks for deletion, some records may still need to be retained for a period required by law or for other legitimate purposes described in this policy.

Players can unsubscribe from marketing by using an available unsubscribe option in a promotional message or by contacting support@bonzaspinscasino.online. Marketing preferences may take a reasonable time to update, and essential account or service communications may continue where they are necessary.

Updates to this policy

This Privacy Policy may be updated when services, technology, legal requirements or information-handling practices change. The latest version published on the website will apply from its stated effective date. Players should review this page from time to time to remain informed about how their information is handled. Continued use of the service after an update may indicate acknowledgement of the revised policy where appropriate.